State Farm® Insurance Agent Tom Ferguson

"Not responsive at all about making simple but necessary corrections on my policy. Completely rude and unprofessional once I finally cancelled. Would not recommend working with him. ETA: Kate S. was extremely kind over email and assisted me promptly with my cancellation. I am more so frustrated with Tom, who acts like he can’t be bothered by his clients who hand over thousands to him every year."

"We've had State Farm for over 45 years and every agent has taken care of us for all that time. Mr Ferguson has been informative and always helpful. Since we are living in this area he'll most likely be our agent until...."

"Had trouble getting him to put the correct name on my renters insurance last year and he kept saying it wouldn’t matter. Then the apartment next to us caught fire in a lightning storm and burnt down. Safe to say glad I made him fix it after calling him multiple times arguing. Then my fiancé called to extend our renters insurance for 2 months because we bought a house and he gave us a ton of attitude about it. I would never recommend him to anyone."

"For the few months I been with state farm I have nothing bad to say about them. It been a pleasant experience with them."

"In 2021, I was nearly killed when my (two week old) new Harley Davidson motorcycle was at a stand still while rear ended and destroyed by an SUV. After two years, the bike was finally reconstructed with a a new frame from Harley Davidson. State Farm did a fine job of seeing to it that the bike was back to "as new" condition and made sure the other insurance company took care of the necessary medical expenses making sure that my body was going to be OK too. Not even a year before this incident, my Father's house was destroyed by a fire and State Farm came through to cover the family home's reconstruction. Our family in general has been with State Farm for many many years. Thankfully, it has been rare that we needed State Farm to be there. But when we did need them, they were instrumental in getting our lives back on track. I tell the stories and highly recommend State Farm whenever the discussion of insurance comes up. Sincerely, Theodore Radisek, PE"

"State farm is ready to help you out with any insurance question you may have to ask them! !TheyThey are"

"I have been with Tom Ferguson-State Farm for years. I have never had a problem with his company. If I had questions they were always eager to help. Rates are great also. I recommend them VERY HIGHLY!!!"

"So far things seem to be going along OK. I called the adjuster on friday and never got a call back. As I am 92 I would appreciate calls instead of texts or e=mails."

"20+ year customer leaving. Tom has lost a step in the past 5 years. My insurance is always paid in full and on time. A few years ago it was difficult dealing with Tom regarding storm damage to our house. We let that go, as we were long time customers. Then we had a "lapse in coverage" on our new car even after three calls to his office and two emails (it shouldn't be this difficult). When I spoke with Tom about this, he seemed like he could care less and would only give me one word answers. His unprofessional manner was mind boggling. Combined with his complete lack of paying attention to details we decided it was time to move on from his agency. Save yourself a headache and go with another insurance provider."

"Professional, responsive and a person who will get things done ASAP. Tom's definitely a person I can rely on to get things done right for me."

"Tom Ferguson has been my agent for many years and continues to impress me with his personal attention to customer needs. I recently called the office, where he has several employees, and Tom answered the phone. I wanted to pay a bill for our grandson, whom we support, as he enters college. I asked to change his payment plan to be included in our own car insurance payments. Not only did Tom get it done, but he called me back to confirm once it had been done. This is the type of service that will keep me loyal to Tom Ferguson’s State Farm Agency and remind me to share his number with friends and family."

"Completely at a loss for words at how this agent doesn’t look out for the best interest of their customers. My car was damaged in May from a improperly maintained road in Ohio. Made a claim based on State Farm saying they will go after ODOT for the repairs. My car was repaired promptly however 4-1/2 months later no one has contacted me regarding ODOT covering the repairs so I could get my deductible back. I called State Farm and they said they can’t go after ODOT. WHAT!??? Now I have to do all the leg work to try and recoup my money from a road MY taxes are supposed to help pay to keep fit for driving. Misinformed agents at State Farm plus non supportive local agents are why I am taking my business elsewhere. I’m only 41 years old and could have been a customer for many more years."

"He was my agent up until I moved to Yonkers... Great guy. Great staff. I haven't been able to find an agent that's even comparable to him in New York."

"Wonderful agency! I would highly recommend this State Farm if you are in Lake County!"